TERMS OF SERVICE

OVERVIEW

Welcome to SonaTech

The terms "we", "us" and "our" refer to SonaTech. SonaTech operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a convenient online shopping experience for open-ear headphones and related audio products (the "Services").

SonaTech is powered by Shopify, which enables us to provide the Services to you.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence.

To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping information.

You represent and warrant that all information you provide is correct, current and complete.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We have made every effort to accurately represent our products.

However, the actual item you receive may look slightly different from how it appears on our website or in our advertising. This may be due to device or screen settings, lighting, photography, manufacturing updates, product revisions, or changes to packaging.

Product images are provided for illustrative purposes, and minor differences in colour, finish, packaging, or appearance may occur.

Product performance may also vary depending on factors such as device compatibility, Bluetooth connection, listening environment, volume level, usage habits, battery condition, and other external factors.

All product descriptions, specifications, features, colours, availability, and packaging are subject to change where reasonably necessary.

We reserve the right to discontinue products at any time and may limit quantities available to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

SonaTech reserves the right to accept or decline an order where reasonably necessary, including where fraud, pricing errors, stock issues, payment issues, or other order problems are identified.

Your order is not accepted until SonaTech confirms acceptance and receives payment.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after your order has been processed or dispatched.

Your purchases are subject to return or exchange in accordance with our Refund Policy and any applicable consumer protection laws.

You represent and warrant that your purchases are for lawful personal or household use and not for unauthorized commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice.

The price charged will be the price in effect at the time the order is placed, as shown during checkout or in your order confirmation.

Unless otherwise stated, posted prices may not include taxes, duties, customs fees, shipping, handling, or import charges that may apply in your location.

You agree to provide current, complete and accurate payment information for all purchases.

You represent and warrant that the payment information you provide is true, correct and complete and that you are authorised to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times displayed on our website are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather, transportation disruptions, incorrect shipping information supplied by the customer, or other events outside our reasonable control.

Please refer to our Shipping Policy for current processing and estimated delivery times.

Nothing in this section is intended to exclude any rights you may have under applicable consumer law.

SECTION 6 - INTELLECTUAL PROPERTY

All content on our Services, including trademarks, text, images, graphics, video, audio, logos, product photography, website design, and branding, is owned by Sona, its affiliates, suppliers, partners, or licensors where applicable and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial use only.

You must not reproduce, distribute, modify, copy, republish, transmit, sell, or exploit material from the Services without prior written consent where such permission is required.

SonaTech's names, logos, branding, and slogans may not be used without prior written permission.

SECTION 7 - OPTIONAL TOOLS

You may be provided access to third-party tools as part of the Services.

These tools may be provided "as is" and "as available" without warranties from us regarding those third-party services.

We are not responsible for third-party tools to the extent permitted by law. Any use of such tools is subject to the relevant third party's terms and policies.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites.

We are not responsible for the content, accuracy, availability, security, or privacy practices of third-party websites.

If you leave our Services to access a third-party site, you do so subject to that site's terms and policies.

Complaints or concerns regarding third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

SonaTech is powered by Shopify.

However, products sold through our store are sold by SonaTech unless otherwise stated.

By using the Services, you acknowledge that Shopify provides ecommerce infrastructure and related technology used to operate our store.

Your use of Shopify-related services may also be subject to Shopify's applicable terms and privacy policies.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

Because our Services are hosted by Shopify, certain personal information may also be processed by Shopify in accordance with its own privacy practices.

SECTION 11 - FEEDBACK

If you voluntarily submit ideas, suggestions, reviews, photographs, comments, or other feedback, you grant SonaTech permission to use, reproduce, modify, publish, and distribute that feedback where legally permitted for purposes including operating, improving, and marketing our Services.

You represent that you have the necessary rights to any material you submit and that your submission does not violate applicable law or the rights of another person.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, specifications, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors or omissions and to update information where reasonably necessary.

If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable consumer law.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not use the Services to:

• Violate any applicable law or regulation
• Infringe intellectual property rights
• Transmit malicious software
• Commit fraud
• Spam or phish
• Collect information about others unlawfully
• Interfere with the security or operation of the Services
• Engage in conduct that restricts or inhibits another person's lawful use of the Services

We reserve the right to suspend or terminate access where we reasonably determine that these Terms have been violated.

SECTION 14 - AGENTS

Automated agents, bots, scraping software, or other automated systems may not access or interact with the Services in a manner that disrupts the website, bypasses security measures, violates applicable law, infringes intellectual property rights, or places unreasonable demand on our systems.

We may restrict automated access where reasonably necessary to protect the Services.

SECTION 15 - TERMINATION

We may suspend or terminate your access to the Services where reasonably necessary, including in response to a breach of these Terms, suspected fraud, misuse, or unlawful conduct.

You remain responsible for amounts lawfully due up to the date of termination.

Sections that by their nature should survive termination, including intellectual property, disclaimers, liability limitations, indemnification, and governing law provisions, will continue to apply where legally enforceable.

SECTION 16 - DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

WE DO NOT GUARANTEE THAT THE WEBSITE OR SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS WARRANTIES, GUARANTEES, RIGHTS, OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE CONSUMER LAW.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SONA AND ITS PARTNERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS WHERE SUCH LIABILITY MAY LAWFULLY BE LIMITED.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY WHERE IT WOULD BE UNLAWFUL TO DO SO.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless SonaTech and our affiliates, officers, directors, employees, agents and service providers from losses, damages, liabilities, or claims arising from your unlawful misuse of the Services, violation of these Terms, or infringement of third-party rights.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the fullest extent permitted by law or modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies posted on our site, constitute the agreement governing your use of the Services, subject to any rights that cannot be excluded under applicable law.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights under these Terms where doing so would violate applicable law or materially affect our rights without prior written consent.

We may assign or transfer our rights and obligations where permitted by law.

SECTION 22 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws applicable to SonaTech and the transaction, subject to any mandatory consumer protection rights available to you in your country or region.

SECTION 23 - HEADINGS

The headings in this agreement are included for convenience only and will not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We may update these Terms of Service from time to time by posting an updated version on our website.

Your continued use of the Services after an update means the updated Terms will apply from their effective date, subject to applicable law.

We encourage you to review this page periodically.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

SonaTech
📧 Support@sonatechofficial.com