PRIVACY POLICY

SonaTech operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with an online shopping experience for open-ear headphones and related audio products (the "Services").

SonaTech is powered by Shopify.

This Privacy Policy describes how we collect, use and disclose personal information when you visit, use, or make a purchase from us, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect information including:

• Contact details — name, billing address, shipping address, phone number, and email address
• Financial and transaction information — payment details, transaction information, and payment confirmation
• Account information — login details, preferences, and other account information where applicable
• Shopping information — products viewed, added to cart, purchased, returned, or exchanged
• Communications — information you provide when contacting our customer support team
• Device information — browser type, IP address, network information, device identifiers, and similar technical data
• Usage information — information about how and when you interact with our website and Services
• Marketing information — your marketing preferences and interactions with our advertisements and promotional communications

Where We Collect Information From

We may collect information:

• Directly from you when you browse, purchase, contact us, or create an account
• Automatically through cookies and similar technologies
• From Shopify and service providers we use to operate our business
• From payment, shipping, analytics, advertising, and customer-support providers
• From business or marketing partners where permitted by law

How We Use Your Information

We may use your information:

• To fulfil orders — including processing payments, arranging shipping, providing order updates, and handling returns or exchanges
• To provide customer support — including answering enquiries and resolving problems
• To improve our Services — including understanding website usage and improving our store and products
• To personalise your experience — including displaying relevant products, content, or recommendations
• For marketing and advertising — including promotional emails, SMS communications where permitted, and relevant online advertisements
• For security and fraud prevention — including protecting our customers, accounts, payments, and website
• For legal compliance — including meeting legal, tax, accounting, regulatory, and record-keeping obligations

How We Share Your Information

We may share personal information with:

• Shopify and third-party service providers that help operate our store
• Payment processors
• Shipping and fulfilment providers
• Analytics providers
• Advertising and marketing platforms
• Customer-support providers
• Professional advisers where necessary
• Business partners and affiliates where appropriate
• Authorities or third parties where required by law or reasonably necessary to protect our legal rights

We do not share information beyond what is reasonably necessary for these purposes, subject to applicable law.

Our Relationship with Shopify

Our store is hosted by Shopify.

Information you submit through our store may be transmitted to and processed by Shopify and its service providers, which may operate in countries other than the country where you reside.

Shopify maintains its own privacy policies explaining how it processes personal information.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

• Operate the website
• Remember preferences
• Understand website usage
• Measure advertising performance
• Improve the shopping experience
• Provide relevant marketing where permitted

Depending on your location, you may have rights to control certain cookies or targeted advertising technologies.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party site before providing personal information.

Children's Data

SonaTech's store is intended for use by individuals who are legally able to make purchases in their jurisdiction.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe a child has provided personal information to us improperly, please contact us at Support@sonatechofficial.com.

Security & Retention

We take reasonable administrative, technical, and organisational steps to protect personal information.

However, no method of internet transmission or electronic storage is completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, fulfil transactions, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

Your Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or data-sharing activities where applicable
• Unsubscribe from marketing emails using the unsubscribe link included in those emails

These rights may be subject to exceptions under applicable law.

To exercise an applicable privacy right, contact us at Support@sonatechofficial.com.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

Depending on your location, you may also have the right to lodge a complaint with an applicable privacy or data protection authority.

International Transfers

Your information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements, or privacy practices.

Any updated version will be posted on this page.

Contact Us

For questions about this Privacy Policy or to exercise applicable privacy rights, contact:

SonaTech
Support@sonatechofficial.com.