RETURN & REFUND POLICY

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with all original accessories, manuals, and packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at Support@sonatechofficial.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Please note that product packaging, colors, and appearance may vary slightly from images shown on our website due to lighting, screen settings, photography, manufacturing updates, or packaging changes. Minor variations of this kind are not considered defects.

Exceptions / Non-Returnable Items

For hygiene and product-condition reasons, headphones that show clear signs of wear, damage, misuse, modification, or improper handling may not qualify for a return unless the product is defective or your rights under applicable consumer law provide otherwise.

We also cannot accept returns on gift cards.

If you have questions about your specific order, please contact us at Support@sonatechofficial.com and we'll do our best to help.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14 Day Cooling Off Period

If your order is being shipped into the European Union, you generally have the right to cancel or return your order within 14 days in accordance with applicable consumer law.

Your item must be returned in an appropriate condition with its original packaging, accessories, and proof of purchase, subject to any rights or exceptions provided under applicable law.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at Support@sonatechofficial.com.